Privacy Policy

Metis AI turns your meetings into notes and tasks. It's built so recording, transcription and note-writing happen on your iPhone, iPad or Android phone. This page explains how Metis AI processes your meetings, what stays on your device, what is sent to our server to write notes on devices that can't run Metis AI's notes model, what is stored in your account if you choose to create one, what Metis AI Notetaker Pro sends to our server, the short reports the iPhone and iPad app sends us when something goes wrong, what you can choose to share to improve Metis AI, and every service involved.

Who we are

Metis AI is provided by Homenet Pty Ltd (ABN 32 690 466 249, ACN 690 466 249), Canberra ACT 2611, Australia (“we” and “us”). We're responsible for the personal information described here under Australia's Privacy Act 1988 and, where they apply to you, the EU and UK General Data Protection Regulation and Singapore's Personal Data Protection Act.

On your iPhone or iPad

• Audio recordings, transcripts, notes and tasks are stored in Metis AI's private storage on your device.
• Transcription and speaker separation run on the device, using Apple's frameworks. Note-writing runs on the device too, with Metis AI's on-device language model, on iPhones and iPads with 8 GB of memory or more (iPhone 15 Pro and later); on others, see Notes on devices that can't run the notes model. Your audio is not sent to us or to any AI service for processing.
• Remembered voices. Remembering a voice is off unless you turn it on for a person and confirm they agreed. Metis AI then keeps short voice samples of that person on your iPhone or iPad so it can recognise them in later meetings. They are never uploaded or synced, and they're left out of iCloud and computer backups, so a new iPhone or iPad starts without remembered voices. A voice that hasn't been recognised for 12 months is deleted automatically, and you can remove any voice at any time in Settings → Remembered voices.
• Deleting the app deletes everything Metis AI stored on that device.

On your Android phone

• Recordings, transcripts, notes and tasks are stored in Metis AI's private storage on your phone, and left out of Google's cloud backups and device-to-device transfers. Deleting the app deletes them.
• Metis AI asks for the microphone and to show notifications the first time you record. While it records it shows an ongoing notification, and it keeps recording with the screen off.
• Transcription and speaker separation run on the phone, and so does note-writing on phones with 8 GB of memory or more, with the same AI models as the iPhone, downloaded once from Hugging Face. On phones with less, see Notes on devices that can't run the notes model.
• The Android app doesn't remember voices, doesn't send failure reports and doesn't share meetings to improve Metis AI.

AI processing

No third-party AI service — such as OpenAI, Google or Anthropic — receives your data, unless you connect one yourself (see AI assistants you connect). Metis AI runs in two places.

• On your device — transcription (Whisper and Qwen speech models, run entirely on the device), speaker separation and, on iPhones and iPads with 8 GB of memory or more, note-writing with Metis AI's own notes model. Nothing leaves the device for these. Metis AI for Windows and Mac transcribes and writes notes on the computer.
• On Metis AI's own server, only after you allow it — two features send a meeting's text to Metis AI's server, run by Homenet Pty Ltd in Australia with open-source AI models: notes for devices that can't run the notes model, and Metis AI Notetaker Pro's double-check of tasks. In the iPhone and iPad app each asks first, on a screen that says what is sent, who receives it, why and how long it's kept, with Allow and Don't Allow. Nothing is sent until you tap Allow, and you can turn either off again in Settings.
• What is sent — the transcript text with its speaker labels (for notes, also the names you've given speakers and moments you flagged; for the double-check, the draft tasks and the App Store's proof of your subscription) and your sign-in. Never audio or voice samples.
• How it's collected — your device transcribes the recording itself and sends that text over an encrypted connection carried by Cloudflare.
• How it's used — only to write the notes or check the tasks and send them back to you. The server deletes the text as soon as it has answered: it isn't stored, logged or used to train AI. Training uses only meetings you separately choose to share (see Improving Metis AI).
• Who else handles your data — none of them for AI. Supabase stores your account, synced meetings and anything you choose to share, as our storage provider bound by its data processing terms; Cloudflare carries encrypted connections; Apple handles purchases. Each is bound by data processing terms that protect your information at least as well as this policy.
• Model downloads — the AI models the apps download come from Hugging Face and from Metis AI's own storage at Supabase. Downloading them sends none of your meetings.

Notes on devices that can't run the notes model

Metis AI's notes model needs 8 GB of memory. On iPhones, iPads and Android phones with less — iPhone 15 and 15 Plus and earlier iPhones, some iPads, and Android phones under 8 GB — the same model writes the notes on Metis AI's own server instead, for any signed-in account, Free or Pro.

• What's sent — the meeting's transcript text, with its speaker labels, the names you've given speakers and any moments you flagged while recording, and your sign-in token. Never the audio. It goes over an encrypted connection carried by Cloudflare to Metis AI's server in Australia, which writes the notes and tasks and sends them back.
• Deleted right after — the server deletes the transcript as soon as the notes are written. It isn't stored, logged or used to train any model. When many meetings arrive at once, each waits its turn in the server's memory; notes written before your device comes back for them wait there too, for at most about an hour, and are deleted as soon as your device collects them.
• What the server keeps — to keep the service from being misused, a log line per request with your account, the device model (on Android, only its memory size, such as “Android-6”), the size of the text, how long it took and whether it worked; and, in memory for a day, a count of the meetings each account and each device sends (the device by a scrambled copy of the identifier the app has for it; on Android, a random identifier the app makes when it's installed).
• When the server can't be reached — the device writes simpler notes first, and the server's replace them by themselves when it answers. On Android, the transcript waits, and the notes are written when the server answers.
• Your choice — nothing is sent until you tap Allow on the screen that asks first (also in the app's Settings → AI → Write notes on Metis AI's server). Signed out, before you allow it, or with it turned off, nothing is sent and the device writes simpler notes (on Android, Settings → Notes; without notes, the transcript stays).

On your computer

• Metis AI for Windows and Mac can record meetings you take at your computer: your microphone and the audio your computer plays (Teams, Meet, Zoom and so on). The recording is saved on that computer and never uploaded.
• It's transcribed on the computer, and its notes (summary, tasks, decisions) are written there too. The transcript and notes are saved to your account, so they appear on your other devices like any other meeting.

The Metis AI notetaker

• You can send the Metis AI notetaker into a call. It's transcribed on Metis AI's own server, and the transcript goes to your account and then leaves the server.
• If you turn on “Keep the notetaker's audio”, Metis AI stores the audio of meetings the notetaker joins in your account's private storage until you delete it. Everyone in the call can see the notetaker. You should have their agreement before it records.
• The switch is off unless you turn it on, in Account on the web or the computer app. With it off, the audio isn't kept. Deleting a meeting removes its audio within a day.
• If you name people to receive a meeting's notes, Metis AI emails them when the notes are ready. Someone with a Metis AI account gets the notes: the summary, tasks and decisions. Anyone else gets the meeting's title, time and length, and a link that opens only for their address after they sign in. Emails are sent by Resend. We show you who was emailed, and keep the addresses that ask to stop so they aren't emailed again. Meetings the notetaker joined are never used to improve Metis AI.

Metis AI Notetaker Pro

Pro double-checks each meeting's tasks with a larger Metis AI model on Metis AI's own server in Australia. The iPhone, iPad and Android apps do this only after you tap Allow on the screen that asks first (also in Settings → Privacy; on Android, Settings → Notes). Once allowed, when a meeting's notes are written — by the iPhone, iPad or Android app (or for it, on Metis AI's server), or by Metis AI for Windows and Mac — the app sends that server the transcript, its speaker labels and the draft tasks — never the audio — over an encrypted connection carried by Cloudflare, with your sign-in token and, from the iPhone or iPad, the App Store's proof of your subscription. The server returns the checked tasks and doesn't store or log the transcript.

On Android, Google Play handles the purchase, and the app sends Metis AI's server Google Play's purchase token instead, when you subscribe and each time the app starts; the server asks Google Play whether it's active and when it ends, and keeps the same as for the App Store (with a keyed fingerprint of Google Play's order number).

So that your computer knows you have Pro, the iPhone or iPad app also sends that proof when your subscription starts, renews or is restored, when you sign in, and about once a week while you use it. The server checks it with Apple and keeps only your account, the date the subscription ends, when your iPhone or iPad last confirmed it, and a keyed fingerprint of the App Store's transaction number — never the proof itself. It deletes them once the subscription ends, or when your iPhone or iPad hasn't confirmed it for 35 days. Before it sends a meeting, the computer asks the server whether your account has Pro, and meetnote.tech's Account page asks to show your plan; asking sends only your sign-in token, so on the Free plan no transcript is sent. Turn the double-check off in the iPhone or iPad app's Settings → Privacy, the Android app's Settings → Notes, or in Account in the Windows or Mac app, and tasks come from that device alone.

Improving Metis AI (your choice)

• The iPhone and iPad app asks once whether you'd like to help train the next version of Metis AI's model. Only if you say yes, meetings you record from then on are shared with us once they've settled (about a day): the transcript, the tasks the model suggested, Pro's double-check if you have it, and what you kept, changed, removed or added. The same goes for meetings whose notes the Metis AI app on your Windows or Mac computer wrote; each device shares the meetings it wrote notes for. Meetings the Metis AI notetaker joined are never shared. For 30 days after a meeting is shared, changes you make to its transcript, speaker names or tasks are sent too, so the shared copy matches yours. A line you hide afterwards is removed from it, with its audio.
• Before anything leaves your iPhone, iPad or computer, names you've given people in Metis AI are swapped for stand-in names, and email addresses, links and long numbers such as phone numbers are replaced. Names people only said aloud may remain. Transcript lines you hid are not shared.
• In Metis AI's beta (TestFlight builds), sharing is on for testers who haven't chosen: the app says so the first time it turns it on, with a button to turn it off, and Settings → Privacy turns it off any time. A tester who said no stays no. App Store builds always ask first.
• On your iPhone or iPad, saying yes includes audio: the few seconds of each transcript line you corrected — its words or who said it — are sent as recorded, in the voice of whoever said it, which may be someone else in the meeting, with your correction, to train transcription and telling voices apart. You can turn audio off on its own in Settings → Privacy and keep sharing the rest. No audio is shared from the computer app. Models trained on voices are never published.
• Shared meetings are stored privately with Supabase and used only to train and test Metis AI's own models, on Metis AI's own computers. A copy is kept on Metis AI's own computers for training. It follows your choices: anything you delete or stop sharing is removed from that copy within a day. People at Metis AI may read samples to check training quality. We never sell them or give them to other AI companies.
• Turn sharing off any time in the app's Settings → Privacy, in your account at meetnote.tech or in the Windows or Mac app, or leave out a single meeting from its ⋯ menu. “Delete what I've shared” removes everything you shared — it won't be used to train any future version. Deleting a meeting also deletes what was shared from it. Each new version is trained from the original model, so what you delete is gone from the next one.

Your account (optional)

You can use Metis AI without an account. If you create one:

• Sign-in details — your email address and, if you set one, your password (stored only as a secure hash by our authentication provider). We also email you one-time sign-in codes.
• Synced meetings — titles and dates, transcripts (text), summaries, decisions, key points, tasks, speaker names and your edits. They're stored in your account so they appear on your other devices and at meetnote.tech.
• Recordings — only if you choose to upload one. Uploaded recordings are stored privately in your account.
• Pro subscription — if you have Metis AI Notetaker Pro, Metis AI's server keeps the date it ends, when your iPhone, iPad or Android phone last confirmed it and a keyed fingerprint of the App Store's transaction number or Google Play's order number, so your other devices get Pro too (see Metis AI Notetaker Pro). Deleted once the subscription ends or goes unconfirmed for 35 days.
• Meeting links — when you turn on a link to a meeting, it opens only for people signed in to Metis AI: anyone with the link, or only the email addresses you add (kept with the link). They see the summary, decisions, key points, tasks and, unless you turn it off, the transcript, as the meeting is now. Lines you hide and audio are never shared. When someone opens it, Metis AI records their email address and when, and shows you; they're told you can see this. It stays in their Metis AI under Shared with me, read-only, until you turn the link off, which ends everyone's access. Links made with Metis AI 1.1 open without signing in, until they expire or you turn them off.
• AI assistants you connect — if you connect an AI assistant such as Claude or ChatGPT, and press Allow on the page that says what it can do, it can read the meetings in your account: notes, tasks and transcripts, not lines you hide, and not audio unless you allow it (below). It can't change or delete anything. What it reads goes to that assistant's provider, wherever it operates and under its own terms, passing through Vercel and Supabase on the way. Metis AI keeps which assistants you connected, when each last read your meetings, and their access tokens, only as hashes. You can disconnect one at any time in Account › AI assistants, on the web or the computer app.
• If you let an assistant act for you — off unless you turn on “Also let it act for you” when you press Allow, or for a personal key. It can then send the Metis AI notetaker into a call you name; add a recording from a link, which Metis AI's own server downloads and transcribes, deleting the audio as soon as the transcript is written; and get a link, valid for an hour, to a recording you uploaded or a notetaker's audio you kept. Meetings added this way are stored in your account like any other. Files it exports (PDF, Word) are stored privately for about an hour and then deleted.
• Personal keys — if you create one, Metis AI keeps its name and when it was last used, and the key only as a hash. Anyone holding the key can do what you allowed it to, until it expires after a year or you disconnect it.
• The website shows and edits what your devices synced. It doesn't record.

Feedback

If you send feedback from the iPhone or iPad app — by shaking your device, tapping the prompt after a screenshot, or Settings → Send feedback — we receive your message, the screenshot if you keep it attached, the email address you give us to reply to, your app version, iOS or iPadOS version and device model, and your account if you're signed in. Nothing is sent until you tap Send. It's stored privately with Supabase and read only by the Metis AI team, to fix problems and improve the app.

When something goes wrong

When something fails in the iPhone or iPad app — a recording that won't start or pick up again after a call, the microphone going quiet during a recording, a speech or notes model that won't download, a transcription or notes that fail — and when the app first checks whether your device can run Metis AI's newer speech model, it sends us a short technical report so we can find and fix the problem.

• What a report holds — what failed and how often, with its error code and message; the app version, iOS or iPadOS version and device model. For recording problems: the kind of microphone and speaker in use (such as built-in or Bluetooth — never its name), how long the microphone was silent or unavailable, whether other audio was playing, whether Metis AI may use the microphone, whether a call was in progress, and whether Metis AI was on screen. For transcription and notes: which engine and step failed, the length of the recording and of the text involved, and the memory free — never the text itself. For the speech-model check: how long it took to load and to transcribe a short test sound.
• What it never holds — audio, transcripts, notes, meeting titles, names or email addresses.
• When it's sent — only while you're signed in, linked to your account. Until then reports wait on your device, at most 50 of them for at most a week.
• Reports are stored privately with Supabase and read only by the Metis AI team, to fix problems.
• How long we keep them — 90 days, then each report is deleted.
• Turning them off — in the iPhone or iPad app, Settings → Feedback → Send failure reports. Reports still waiting on your device are deleted then too, and none are sent from then on.

Services we use

That's the complete list. No third-party AI service receives your data unless you connect one yourself, and Metis AI doesn't include advertising or analytics SDKs. The website and desktop app store your sign-in session in the browser's local storage only to keep you signed in.

Why we use your information

• To provide Metis AI — your account, sign-in emails, syncing your meetings, share links you create, a meeting's notes emailed to the people you name, notes written on our server for devices that can't run the notes model, Pro's double-check and knowing you have Pro: because you asked us to (our agreement with you).
• To improve Metis AI — the meetings and audio you choose to share: only with your consent, which you can withdraw at any time.
• To fix problems — the feedback you send us, only when you choose to send it, and the reports the iPhone and iPad app sends when something fails: in our legitimate interest in keeping Metis AI working well.
• To meet legal obligations — when the law requires us to keep or disclose something.

Where your information is stored and sent

Your account, synced meetings, uploaded recordings, feedback, failure reports and anything you share to improve Metis AI are stored in Australia (Supabase, Sydney). Pro's double-check, and the notes written for devices that can't run the notes model, run on Metis AI's own server in Australia. Some services we use are elsewhere: emails are sent by Resend and meetnote.tech is hosted by Vercel, both in the United States; Cloudflare carries connections through its global network; the AI models the apps download come from Hugging Face, in the United States or France; App Store purchases are handled by Apple, and Google Play purchases by Google. These providers process information for us under their data processing terms, and we choose them for their security practices.

Your rights

• You can see, correct, export and delete your information. Most of it you can do yourself: edit or delete meetings on any device, export everything at meetnote.tech (Account → Export everything), turn off sharing, and delete your account in the iPhone, iPad or Android app (or by email: how to delete your account). For anything else, email us and we'll respond within 30 days.
• Where the GDPR applies, you can also ask us to restrict or stop using your information, and to receive it in a portable format.
• If you're unhappy with how we handled your information, please tell us first so we can put it right. You can also complain to a regulator: in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in Singapore, the Personal Data Protection Commission (pdpc.gov.sg); in the European Union, the data protection authority where you live; in the United Kingdom, the Information Commissioner's Office (ico.org.uk).

What we don't do

• We don't sell or rent your data, or show ads.
• We don't send your meetings to any third-party AI service. If you connect an AI assistant yourself, it reads them because you allowed it.
• We don't use your meetings to train AI models unless you say yes — and then only Metis AI's own.
• We don't look at your meetings, except to provide the service, when you ask us for help with something specific, or to check the quality of meetings you chose to share.

Keeping and deleting your data

• Delete a meeting on any device and it's removed from all your devices and your account.
• Turn off or delete what you've shared to improve Metis AI in the app's Settings → Privacy, or in your account at meetnote.tech.
• Delete your account in the iPhone or iPad app (Settings → Account & data → Delete account). We delete your account, your synced meetings, any uploaded recordings, the feedback you sent while signed in, the app's failure reports and anything you shared for training, and you choose whether to keep or erase the meetings on that iPhone. On Android: Settings → Delete account, with Erase meetings on this phone to remove them from the phone too. Without the app: meetnote.tech/delete-account.
• Failure reports are deleted after 90 days. Turn them off in the iPhone or iPad app's Settings → Feedback → Send failure reports.
• Sign-in codes work once and expire after one hour.

Recording other people

You're responsible for telling people when you record a conversation and for getting their consent where the law requires it. Metis AI reminds you before each recording, unless you turn the reminder off in Settings. If you share meetings to improve Metis AI, only share ones whose participants would be comfortable with that.

Children

Metis AI isn't directed at children under 13 (or the minimum age where you live), and we don't knowingly collect their data.

Changes

If we change this policy, we'll update this page and the date at the top, and tell you in the app about any significant change.

Contact

Questions or requests about your data: support@meetnote.tech. Homenet Pty Ltd, Canberra ACT 2611, Australia.